FAQ

How does Atlantic work?

What is Atlantic?

A Atlantic subscription is easier than buying or leasing a car. One flat monthly fee includes your next car, insurance, maintenance, servicing, tire changes,

What’s the difference between subscribing and leasing?

A subscription has a few key advantages over a lease. Insurance, maintenance, servicing, tax are included in the monthly price of a subscription, so there’s...

What's not included in the monthly subscription fee?

Usage-based expenses like Fuel, Parking fees, Electronic Road Pricing Tolls, Car Wash etc are not included in the monthly subscription fee

What cars can I subscribe to?

We have a wide range of the latest cars with the newest technology available on subscription. These cars are owned by Atlantic Fleet Partners. Search among o...

What happens after I request a subscription?

After you send in your booking request, a Concierge will validate your documentation and payment details, contact our Fleet Partners to confirm the availability...

How does mileage work with a car subscription?

Most Atlantic cars have unlimited mileage. Some specific models may have mileage capacity due to requirements from Atlantic Fleet Partners.

Can I get a parking permit for my subscription car?

Yes, Atlantic can provide a log card of the vehicle. You can apply for season parking using the vehicle log card and rental agreement

Do I have to pay for toll charges?

Yes, you have to pay for your tolls. In Singapore, tolls are automatically deducted from a cashcard inserted into the car's IU device.

How do I pay for the Atlantic subscription?

We accept local and international Visa and Mastercard as valid payment methods. Cards must be enabled for recurring e-commerce transactions. Prepaid and deb...

Are there any deposits?

A refundable security deposit may be applicable on certain vehicles and packages. As of 14 June 2021, all subscriptions are deposit-free.

• How does Atlantic work?

• What is the difference between the subscriber's agreement and the rental agreement?

• The subscriber agreement is between Atlantic and Subscriber and governs the use of the Atlantic platform while the rental agreement is between the Subscriber ...

• Can I use my Atlantic car to drive with Grab or Gojek?

• Atlantic cars are not eligible and not permitted to be driven on ride-hailing services like Grab or Gojek

• Can I drive my Atlantic car to Malaysia?

• Most Atlantic cars are eligible to be driven to Malaysia. However, written approval from Atlantic or Fleet Partner is required before the trip. Refer to the r...

• Where does Atlantic work?

• Atlantic is currently available in Singapore. Our cars can be rented by Singapore residents (SC, PR, EP, DP, WP) with valid driving license

• Does Atlantic have a call canter?

• We are working towards setting up phone support. In the meantime, you can reach us at concierge@Atlantic.com and we will endeavour to get back to you within 4...

• Do you have child seats?

• We recommend that you get your own child seats for hygiene purposes. We are more than glad to guide you to a place that sells it at local prices.

• How can I change my address?

• Please inform concierge@ info@atlanticleasing.online